1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you (“Personal Data”) in the following ways:

A. Information You Provide Directly to Us

When you fill out forms on our website (such as our “Request Service” or “Contact Us” forms), schedule an appointment, or speak with our customer service team, we may collect:

  • Contact Information: Full name, phone number, email address, and service address (including city, state, and ZIP code).
  • Service Details: Information about your HVAC system, service history, equipment issues, urgency of repair, and special access instructions.
  • Payment & Billing Information: Billing address and payment details processed securely through our authorized payment processors.

B. Information Collected Automatically

When you visit our website, our servers automatically record standard diagnostic and usage data, including:

  • Device & Usage Data: Your IP address, browser type and version, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, and dates/times of your visits.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and tracking pixels to analyze website traffic, remember visitor preferences, and optimize marketing campaigns (such as Google Ads and Meta/Facebook Advertising). You may adjust your browser settings to decline cookies, though certain features of our website may not function as intended.

2. How We Use Your Information

We use the Personal Data we collect for legitimate business purposes, including to:

  • Schedule, confirm, and deliver requested HVAC installation, repair, and maintenance services.
  • Provide clear price estimates, invoices, and follow-up communications regarding completed work.
  • Send automated appointment reminders, technician arrival updates, and service notifications via call, text (SMS), or email.
  • Connect you with our financing partner, Wisetack, if you choose to apply for payment plans.
  • Deliver seasonal maintenance reminders, promotional offers, and company updates (where you have consented or not opted out).
  • Improve our website user experience, diagnostic capabilities, and customer support.
  • Comply with applicable legal, regulatory, and tax obligations.

3. Communications & SMS/Text Messaging Disclosures

By providing your phone number and opting in to receive communications from Guaranteed Air Pro Mechanical, you consent to receive transactional and marketing text messages (SMS/MMS) regarding appointment confirmations, service updates, and exclusive offers.

  • Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan. Message frequency varies based on your service interactions.

  • Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any text message you receive from us. For help, reply HELP or contact us directly.

  • No Mobile Information Sharing: Mobile numbers and SMS opt-in/consent data will strictly NOT be shared, sold, rented, or leased to third parties or affiliates for marketing or promotional purposes. Mobile data is only shared with authorized service providers who directly assist us in delivering SMS messages on our behalf (e.g., our messaging/CRM platform).

4. How We Share Your Information

We do not sell your personal information. We may share your data only under the following limited circumstances:

  • Service Providers: We share necessary information with trusted third-party vendors who perform services on our behalf—such as website hosting, customer relationship management (CRM) software, IT infrastructure, and dispatch platforms. These providers are bound by strict confidentiality agreements.

  • Financing Partners (Wisetack): If you choose to apply for HVAC financing, you will be directed to our financing partner, Wisetack. Information submitted for financing is governed directly by Wisetack’s privacy policy and terms.

  • Legal and Regulatory Requirements: We may disclose your information if required to do so by law, court order, or subpoena, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Guaranteed Air Pro Mechanical, our customers, or the public.

  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of company assets, customer information may be transferred as a business asset.

5. Data Security & Retention

We implement commercially reasonable technical, administrative, and physical security controls to protect your Personal Data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal and accounting requirements, or resolve disputes.

6. Your Rights & Choices

Depending on your jurisdiction, you have options regarding how your information is handled:

  • Access & Correction: You may request access to or correction of the personal information we hold about you.

  • Opt-Out of Marketing: You can opt out of receiving promotional emails by clicking the “unsubscribe” link at the bottom of any email, or opt out of SMS messages by replying STOP.

  • Deletion: You may request that we delete your personal information, subject to certain legal obligations (such as retaining transaction records for tax compliance).

To exercise any of these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to external sites (such as Wisetack or social media platforms) that are not operated by Guaranteed Air Pro Mechanical. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

8. Children’s Privacy

Our Service is intended for adult homeowners and business owners and is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal data to us, please contact us immediately so we can remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy regularly.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Guaranteed Air Pro Mechanical

5351 120th Ave SE

Noble, OK 73068

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