1. Scope of HVAC Services
Guaranteed Air Pro Mechanical provides residential and commercial heating, ventilation, and air conditioning (HVAC) services across Oklahoma City and surrounding metro areas. Our services include, but are not limited to:
- Air conditioning installation, replacement, and emergency repair
- Furnace and heating system installation, maintenance, and repair
- Heat pump and ductless mini-split installation and service
- Thermostat installation, zoning systems, and indoor air quality solutions
- Preventive seasonal maintenance and airflow optimization
All services are subject to technician availability, property access, and environmental safety conditions.
2. Appointments, Scheduling & Cancellations
- Scheduling: Appointments are confirmed once logged and acknowledged by our service team. While we strive to adhere strictly to scheduled arrival windows, arrival times are estimates and may vary due to traffic, weather, or unexpected delays on prior job sites.
- Emergency & After-Hours Service: Emergency or after-hours service calls (nights, weekends, and holidays) may be subject to additional service fees or diagnostic rates, which will be communicated prior to dispatching a technician.
- Cancellations: We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule an appointment. Failure to provide timely notice or providing no access upon technician arrival may result in a standard trip or dispatch fee.
3. Estimates, Pricing & Payment Terms
- Estimates: Written estimates provided for major equipment replacements or installations are valid for thirty (30) days from the date issued, unless otherwise stated in writing. Diagnostic fees apply to troubleshooting service calls and are separate from repair costs.
- Payment Due Date: All payments for completed services, repairs, and installations are due upon completion of work on the day of service, unless prior written arrangements or financing terms have been formally approved.
- Accepted Payment Methods: We accept major credit cards, debit cards, cash, checks, and electronic ACH transfers.
- Financing: Third-party financing options (such as Wisetack) are subject to independent credit approval and the specific terms and conditions set forth by the financing provider.
- Unpaid Balances: Invoices that remain unpaid after thirty (30) days may incur a late fee or interest charge allowed by Oklahoma law, in addition to any collection costs or legal fees incurred to collect outstanding balances.
4. Warranties & Service Guarantees
- Workmanship Warranty: We stand behind the quality of our craft. Workmanship warranties on specific repairs or new installations are detailed on your official invoice or service agreement upon job completion.
- Manufacturer Warranties: Equipment and replacement parts are covered by their respective manufacturer warranties. We assist customers in filing warranty claims, but we are not responsible for manufacturer defects or warranty denials by the manufacturer.
- Exclusions: Warranties do not cover damages or system failures resulting from:
- Lack of routine maintenance (e.g., failure to replace air filters or clean coils).
- Misuse, abuse, unauthorized tampering, or repairs attempted by third parties.
- Power surges, electrical disruptions, acts of nature, severe weather, or floods.
5. Customer Responsibilities & Site Access
To ensure safety and timely completion of work, property owners or authorized representatives must:
- Ensure an adult (18 years or older) is present for the duration of the service appointment.
- Provide clear, safe, and unobstructed access to HVAC equipment, attics, crawlspaces, electrical panels, and thermostats.
- Keep pets secured away from the work area for the safety of both our technicians and your animals.
6. Communication & Text Messaging (SMS) Consent
By providing your contact information (phone number and email address) to Guaranteed Air Pro Mechanical through our website, booking forms, or phone representatives, you consent to receive communications regarding your service.
- Service Alerts & Marketing: Communications may include appointment confirmations, technician arrival notifications, invoice reminders, and seasonal maintenance offers.
- Message & Data Rates: Standard message and data rates applied by your mobile carrier may apply. Message frequency varies depending on your service activity.
- Opt-Out Instructions: You may opt out of receiving promotional or transactional text messages at any time by replying STOP to any text message from us. For assistance, reply HELP or contact customer service.
- Data Privacy: Your opt-in consent and mobile phone number will strictly not be sold, rented, or shared with third parties for marketing purposes.
7. Intellectual Property & Website Use
All content on the Guaranteed Air Pro Mechanical website—including text, graphics, logos, photos, and software—is the property of Guaranteed Air Pro Mechanical and protected by copyright and intellectual property laws. You may not reproduce, distribute, or modify any content from our website without prior written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Guaranteed Air Pro Mechanical, its officers, employees, and technicians shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to our services, website use, or equipment operation. Our total liability for any claim arising from our services shall not exceed the total amount paid by the customer for the specific service call or project in question.
9. Governing Law & Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of law principles. Any legal action, dispute, or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located within Cleveland County or Oklahoma County, Oklahoma.
10. Changes to These Terms
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Updates will be posted directly to this page with an updated “Last Updated” date. Continued use of our website or services following any changes constitutes acceptance of the revised Terms.
11. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please reach out to our team:
Guaranteed Air Pro Mechanical
5351 120th Ave SE
Noble, OK 73068
